There?s no shortage of helpdesk software out there, but many are limited in what they can achieve when it comes to multiple channels. Businesses no longer deal with complaints and support requests just via phone calls or email, but people are increasingly?turning to Twitter and Facebook to get help. The problem with this is that the helpdesk software is slow to catch up or just plain stuck in the past.
That?s why the Reamaze team have built multiple-channel support into their software from the ground up.
Utilizing email, Facebook, Twitter and even YouTube into the interface, Reamaze puts you and your team in charge of technical support, without having to manually check multiple sources constantly and juggle priorities. The software works via email, so team members need only reply to the email with the option of logging in if they desire.
Tweets and other social media interaction can be sent and?prioritized?right from the dashboard, putting all of your customers on an equal footing.
With a beautifully minimal UI, response templates for quick replies, collision detection to avoid the same ticket being seen to twice and conversation tagging to better direct your support requests, Reamaze provides a rich solution for the small or large business.
The software, which is currently free thanks to being in the public beta phase, is risk-free to evaluate and try, with the developers promising not to price it out of the range of small businesses.
Features:
- Cover support requests from multiple channels easily from the one dashboard.
- Supports email (plus email replies), Facebook, Twitter and YouTube integration.
- Comes with a website widget for your users to submit requests on your site.
- Currently free in public beta, pricing to come soon.
Check out Reamaze @ Reamaze.com
Source: http://www.makeuseof.com/dir/reamaze-a-helpdesk-solution-that-uses-email-twitter-facebook-more/
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